Is Your Property In Safe Hands?
Our qualified team have more than 30 years of combined property management experience.
Are you getting the refurbishment advice you need?
- Our team has built key relationships with market specialists.
- They can provide advice on anything from refurbishment work to big conversions.
- They can also drive out cost effective solutions.
- If we can help give Nadine Grey a ring or click "Call Me Now"
Are you confident in your contractors work on your property?
Good contractors are hard to find. We maintain a loyal working relationship with a competitive list of contractors who are ever reliable, reasonably priced and who are all obliged to provide details of insurance.
Who is your property manager really working for?
- Many people feel property managers only ever work to satisfy their tenants.
- We at Complete always have our Landlords & Tenants best interests at heart.
- We will inform you of your full responsibilities as a landlord and best practice.
- We help you understand and comply with the Tenancy Deposit Scheme
- Hand the management of your property over to Complete and you can relax.
- Some company tenants can only deal with qualified Lettings agencies.
- Our team of property managers bring you 30 years management experience.
- No less than 50% of our landlords have chosen to take advantage of this service.
- To find out how we can help, give Nadine Grey a ring or hit the "Call Me Now" Button.
The service includes:
Rent processing:
- A key part of our management service is the prompt processing of rents.
- Rents are paid by standing order three days before each rent due date.
- We produce statements of account and send them to you as we receive income.
- The statements also detail payments you have agreed to be made on your behalf.
- If rent is not received when expected, we send up to three chasing letters to tenants, supported by personal calls to them from our lettings staff.
- On the rare occasions when the rent remains unpaid, we advise you on the most suitable course of action.
- A key part of our management service is the prompt processing of rents.
Maintenance and repairs:
- We respond quickly to any problems reported. This is important, both for your tenant’s comfort and for your own peace of mind.
- Good trades-people are notoriously hard to find, so we have built up a network of vetted, qualified and fully insured contractors.
- As they undertake a great deal of work for Complete landlords, you can be confident of prompt service at fair prices.
- Except in emergencies, we obtain competitive quotes for major repairs.
- We process and pay the contractors’ invoices on your behalf.
Property visits:
- We visit the property every three months, the first visit being within six weeks of the start of the tenancy.
- If problems arise at other times we arrange to meet contractors and tenants as necessary.
- Following each visit we send you a report on the visible condition of the property, our assessment of the tenants’ care for it.
- We also make recommendations on maintenance or possible future renovations.
- If we consider that the tenants are in breach of their tenancy agreement, we advise you on the best course of action.
Refurbishments:
- In order to attract good quality tenants and maximum rent, it is vital to keep a property in up to date condition.
- Once a property has been left for a while, the décor becomes jaded and it will have less appeal to new tenants.
- Our team has access to all kinds of specialists and can advise on any type of refurbishment work
- We deal with everything from simple redecoration or updating kitchens and bathrooms to designing extensions and conversions.
Legal Compliance:
- All landlords must comply with the various regulations relating to letting property.
- We help ensure that you meet your statutory responsibilities
- We can arrange all necessary safety checks on your behalf if required.
- Failure to comply with safety regulations can result in severe penalties.
- Our professional team relieves you of this worry.
Advice on landlord and tenant obligations:
- Many landlords are unclear about their obligations to tenants under the Housing Act and
- On the action they can take if tenants break their agreements.
- Complete’s property managers are fully trained in these matters, and
- Are ready to advise you or to source qualified legal advice on your behalf when needed.
Managing claims against deposit:
- Potentially the most contentious part of letting your property is claiming against the tenant’s deposit when the tenancy ends.
- Our management service allows you to remain at arm’s length from any negotiations, as we mediate between you and the tenant.
- All our property managers are trained in accordance with ARLA’s guidelines on dilapidation claims at the end of the tenancy.
- On receiving the check-out report, we use the guidelines to draft proposed deductions from the deposit.
- These are agreed with you before submission to the tenant.
- We have extensive experience of negotiating for damages or breach of contract
- We are adept at reaching mutual agreement between you and the tenant as quickly as possible for the benefit of both parties.
- Should we be unable to secure an agreement, we can in most cases avoid protracted negotiations.
- Generally we would refer the dispute to the Tenancy Deposit Scheme’s Independent Case Examiner for adjudication.